Nice to know

Nice to know

Shipping

Do you ship internationally?
We currently only ship in the EU.

What are your shipping times?
All orders are shipped within 1-3 business days.

Where is my order coming from?
We ship from Vienna, Austria.

Can I ship to someone else?
Yes, definately! Just make sure to put their adress in the shipping section.

Delivery

How long does the delivery take?
It takes 2-4 business days.

My order is delayed. Why?
The reason can vary, but here are a few possibilities:
Billing and shipping adresses are not the same.
A product is currently out of stock.
Order is pending a credit approval and verification.

Cancellations and returns

We can only cancel if the order was not shipped. Otherwise, you can alwais return items in a good estate, within 14 days, without any reason. We only offer refunds for returns. This means, you can return an item that did not fit your baby, and already order a new one. As soon as we receive your return, we will refund and confirm it through an e-mail. Please note that damaged items will not be refunded.  You are responsible for paying the return cost. We highly recommend keeping documentation as well as the tracking information, should your package get lost.

For both cancellations and returns, please contact us through our Contact Form.

For any other questions, we remain at your disposition – please do not hesitate to contact us anytime!